If you are thinking, you paid for your roll over minutes and you own it, you are totally wrong. According to the cell phone company, though you pay for it, they can take it away without compensating you.  That’s their policy.

Yes, when you downgrade your minutes plan, the cell phone company will take your accumulated role over minutes that you paid for with compesating you?
Its their unethical, FUD, we-win policy?

My Story:
Recently I was speaking to my cell phone carrier (AT&T). I was moving all the business phones to personal because maufait no longer exists . We had 5 cell phones (5 phones! that was good bootstrapping!).  I cancelled 4 and kept 1 and ended up  paying $900 for cancellation. That’s fine, i broke the contract and I have to fullfill my obligation.Here is the part that made me angry:
I also realized I won’t need all that 2,000 minutes (anymore) and I also had  8,000 rollover minutes (and I don’t have a lot of people to call). I asked the AT&T rep, if i can go to their 900 minutes package?  She said of-course, may i ask why? I explained the situation and she said

AT&T Rep: If I move you to 900 minutes package, you are going to lose the 8,000 rollover minutes and you will retain only 900 rollover minutes from the new plan. 

me:  Well then will you add 1,000 minutes if I upgrade my plan?

AT&T Rep: Nope.

ME:  Sure you can take the 7,100 minutes from my rollover, but you have to pay me 7,100 minutes. I paid for those minutes, it was not free and I saved them and you cannot take away without paying me back.

AT&T Rep: Well we can’t pay you. That’s our policy

Can you digest their reasoning?